Contact & Support

We're here to help! Get in touch with our community and support team

Send us a Message

Before Contacting Support

  • Check our FAQ page for common solutions
  • Review installation guides for your platform
  • Search existing GitHub issues for similar problems
  • Make sure you're using the latest version from our download page
  • Include system information and error messages

User Experiences & Solutions

Sarah M. - Windows User

Productivity Manager

"I was struggling with managing 5 different messaging apps for work. Ferdium changed everything! Now I have all my services in one place, and I've saved hours every week. The workspace feature is a game-changer."

Solution: Created separate workspaces for different projects, enabling quick context switching.

Mike T. - macOS User

Software Developer

"Had an issue with notifications not working on macOS. Found the solution in the FAQ - it was a permission issue. Ferdium's documentation is excellent, and the community is super helpful."

Solution: Enabled notifications in System Preferences → Security & Privacy → Privacy → Notifications.

Alex K. - Linux User

System Administrator

"Self-hosted my own Ferdium server for the team. The setup was straightforward, and now we have complete control over our data. The privacy aspect was crucial for our organization."

Solution: Used Docker to deploy Ferdium server on company infrastructure.

Emma L. - Windows User

Freelance Designer

"Windows Defender flagged Ferdium initially, but after reading the FAQ, I understood it was a false positive. Added it to exclusions, and everything works perfectly now. Love the customization options!"

Solution: Added Ferdium to Windows Defender exclusions list.

David R. - macOS User

Marketing Manager

"As a marketing manager, I manage campaigns across multiple platforms. Ferdium's workspace feature is a lifesaver - I have separate workspaces for each client, making it easy to switch contexts. The notification management is excellent too."

Tip: Use workspaces to separate client communications and reduce context switching.

Lisa K. - Linux User

System Administrator

"Deployed Ferdium server for our 50-person team. The self-hosting setup was straightforward with Docker, and now we have complete control over our data. Team members love the unified interface. Support for custom service recipes is a huge plus."

Solution: Used Docker Compose for easy deployment and management.

James W. - Windows User

Customer Support Lead

"Our support team uses Ferdium to monitor multiple channels simultaneously - email, chat, social media. The unified notification system helps us respond faster. We've reduced response time by 40% since switching to Ferdium."

Benefit: Unified notifications improve response times significantly.

Maria G. - macOS User

Content Creator

"As a content creator, I need to stay connected across multiple platforms. Ferdium helps me manage YouTube, Instagram, Twitter, and my email all in one place. The dark mode is perfect for late-night work sessions, and the memory usage is much better than browser tabs."

Benefit: Lower memory usage compared to multiple browser tabs.

Robert T. - Linux User

DevOps Engineer

"Ferdium integrates perfectly with our DevOps workflow. I monitor GitHub, Slack, PagerDuty, and monitoring dashboards all in one interface. The keyboard shortcuts make navigation super fast. Best productivity tool I've used."

Tip: Customize keyboard shortcuts for your workflow.

Common Solutions & Troubleshooting

Antivirus False Positives

Many users encounter antivirus warnings when installing Ferdium. This is a common false positive because Ferdium is a newer, less-known application.

Solutions:

  • Add Ferdium to your antivirus whitelist/exclusions
  • Verify the download came from official GitHub releases
  • Check file hash if available for verification
  • Report false positives to your antivirus vendor

High Memory Usage

If Ferdium is using too much memory, there are several optimization strategies you can implement.

Solutions:

  • Enable "Unload services when not in use" in settings
  • Reduce the number of active services
  • Close services you're not actively using
  • Restart Ferdium periodically to clear memory

Notifications Not Working

Notification issues can occur due to system permissions or service-specific settings.

Solutions:

  • Check system notification permissions (macOS/Windows)
  • Enable notifications in Ferdium settings
  • Verify service-specific notification settings
  • Check if "Do Not Disturb" mode is enabled

Service Sync Issues

If services aren't syncing properly or showing outdated content, try these fixes.

Solutions:

  • Reload the service (right-click → Reload Service)
  • Clear service cache and cookies
  • Check your internet connection
  • Verify the service is working in a regular browser